General

By using the Alam Collection website, you agree to the terms and conditions below. These apply to all purchases, services, and online interactions.

Product Availability and Description

• All items are subject to availability.
• We aim to display product details accurately, though slight variations (e.g., color or texture) may occur due to screen settings.
• We reserve the right to correct any errors and cancel any order affected by pricing or listing inaccuracies.

Manufacturing and Origin

All our products are proudly manufactured in Pakistan, with a strong focus on quality in textiles and garments.

Pricing and Payment

• Prices are listed in GBP or as otherwise specified.
• All prices are subject to change without notice.
• Orders are processed only after secure online payment. We use trusted payment gateways — your card details are never stored.

Shipping and Delivery

• Orders within Pakistan are usually delivered within 5 working days.
• For international or bulk orders, please contact 📧 info@alamcollection.com for custom shipping quotes and arrangements.
• Once dispatched, you’ll receive a tracking number to monitor your order.

Returns and Exchanges

We aim for your complete satisfaction. If you are unsatisfied due to color, sizing, or product expectations:

• You may request a return, exchange, or refund.
• Items must be unused and returned in original packaging.
• For hygiene reasons, used duvets, pillows, mattress toppers, or toiletries cannot be returned unless faulty.
• Returns must be initiated within 30 days of the invoice date.
• Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
• For assistance, contact us at 📧 info@alamcollection.com.

Return Address:
📦 P-49, Alam House
Kashmir Road, Amin Town
Opposite Kashmir Ghee Mill
Faisalabad, Pakistan

Account Protection

If you create an account on our website:

• You are responsible for maintaining confidentiality of your credentials.
• Alam Collection is not liable for any unauthorized access due to failure to secure your login info.

Errors and Corrections

We do our best to keep the site accurate and up to date. However, we do not guarantee that all content is error-free. We reserve the right to update or correct product information, pricing, and descriptions at any time.

Intellectual Property

All content on our website — including images, text, branding, and logos — is the property of Alam Collection. No material may be copied or reused without written permission.

Customer Support & Online Payments

We offer online customer support to assist you with orders, returns, and custom requests. All transactions on our website are secured through encrypted, trusted payment systems for your safety.

Contact Us

If you have any questions regarding our privacy policy or terms of use, feel free to reach us at:
📧 info@alamcollection.com