Return & Exchange Policy

At Alam Collection, we believe in transparent and fair dealings. Your satisfaction is important to us, and we fully understand if something doesn’t meet your expectations.

• If you’re unhappy with your purchase due to confusion over images, sizing, or color, you are welcome to return the item or request an exchange (for a different size, color, or style) — or simply request a refund.
• However, due to health and hygiene reasons, used duvets, pillows, mattress toppers, or toiletries cannot be refunded or exchanged unless found faulty.
• Items must be unused and in their original, sealed packaging to be eligible for a return.
• Online orders only – items purchased from our physical outlets cannot be returned via the website.
• All returns must be made within 30 days of the invoice date.
• Return shipping costs are the responsibility of the customer.
• As soon as we receive your returned item, we will promptly dispatch the replacement or process your refund.
• For faulty or incorrect items, please contact us at 📧 info@alamcollection.com — we’ll make it right without delay.

Return Instructions & Address

To return an item, please fill out the return form provided on our website or included with your order, and ship your package to:

📍 Return Address:
P-49, Alam House
Kashmir Road, Amin Town
Opposite Kashmir Ghee Mill
Faisalabad, Pakistan

Please include your invoice number, contact information, and any exchange/refund instructions inside the parcel to ensure fast processing.